Playstation: My PS* stopped ready discs and even if by luck...

A Playstation customer review by GetHuman user ~PS+customer service=zero from November 20th, 2017

Background on ~PS+customer service=zero's case

GetHuman: ~PS+customer service=zero - can you tell our other Playstation customers when your case took place?
~PS+customer service=zero: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Playstation, and if so, how?
~PS+customer service=zero: I used the 800-345-7669 number I found for on the GetHuman Playstation customer phone number page I was on: Playstation Customer Service Phone Number
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~PS+customer service=zero a list of common Playstation problems)
~PS+customer service=zero: "Where to buy" was why I was trying to call.

~PS+customer service=zero's review of Playstation customer service

GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PS+customer service=zero: My PS* stopped ready discs and even if by luck you get it to read it freezes within *min of playing the game(not even * year old).So, I decided to call Playstation they inform me that they will send out a box in * days and I can send it back to them and they will fix it and return it back in * weeks.Now I feel that I sound be credited on my PSN account due not being able to use it for a month. However the manager didn't care .I have a feeling this isn't the last of my issues with Playstation.They have zero customer service and as far as I can tell their product doesn't live up to their claims of being the best of the best.My next system will be a XBOX*
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~PS+customer service=zero: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PS+customer service=zero: I'd give them a one out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~PS+customer service=zero: For that I would say one out of five.
GetHuman: And finally- any advice for other Playstation customers?
~PS+customer service=zero: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PS+customer service=zero taken from his Playstation customer service problem that occurred on November 15th, 2017.


1.91 of 5 stars | 570 reviews

~PS+customer service=zero's Playstation Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Playstation, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Playstation in any way.

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