Playstation: New PS* did not work. Went through a few steps...
A Playstation customer review by GetHuman user GetHuman-278524 from November 19th, 2017
Background on GetHuman-278524's case
GetHuman: GetHuman-278524 - can you tell our other Playstation customers when your case took place?
GetHuman-278524: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman-278524: I used the 800-345-7669 number I found for on the GetHuman Playstation customer phone number page I was on: Playstation Customer Service Phone Number
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-278524 a list of common Playstation problems
GetHuman-278524: "Technical support" was why I was trying to call.
GetHuman-278524's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-278524: New PS* did not work. Went through a few steps to fix, did not fix. They said someone would call within the hour to get details on how to ship it back to them. Nobody ever called. Have to call back. Now on hold again for an hour. APPLE would never provide such **** service.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
GetHuman-278524: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-278524: I'd give them a one out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
GetHuman-278524: For that I would say five out of five.
GetHuman: And finally- any advice for other Playstation customers?
GetHuman-278524: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-278524 taken from his Playstation customer service problem that occurred on November 13th, 2017.
1.91 of 5 stars | 570 reviewsPlaystation ReviewsPlaystation's Phone NumberAll Playstation contact infoGeneral Playstation customer service info
GetHuman-278524's Playstation Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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