Playstation: this is ******** i got a hard drive for my ps...
A Playstation customer review by GetHuman user ~ares666999 from November 26th, 2017
Background on ~ares666999's case
GetHuman: ~ares666999 - can you tell our other Playstation customers when your case took place?
~ares666999: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~ares666999 a list of common Playstation problems)
~ares666999: "Update account information" was why I was trying to call.
~ares666999's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ares666999: this is ******** i got a hard drive for my ps* and theres no bracket ppl at gamestop said tht its suppose to come with it and it didnt neither did my brothers an now i cant even find one if u dont send me one im gonna switch to xbox cause im tired of the ******** with u guys
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~ares666999: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ares666999: I'd give them a five out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~ares666999: For that I would say four out of five.
GetHuman: And finally- any advice for other Playstation customers?
~ares666999: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ares666999 taken from his Playstation customer service problem that occurred on November 18th, 2017.