Playstation: the guy could barely speak English, how am I su...
A Playstation customer review by GetHuman user ~Purest Blood from November 22nd, 2017
Background on ~Purest Blood's case
GetHuman: ~Purest Blood - can you tell our other Playstation customers when your case took place?
~Purest Blood: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~Purest Blood a list of common Playstation problems)
~Purest Blood: "Account access" was why I was trying to call.
~Purest Blood's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Purest Blood: the guy could barely speak English, how am I supposed to solve my problem with somebody I cant communicate with?
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~Purest Blood: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Purest Blood: I'd give them a one out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~Purest Blood: For that I would say two out of five.
GetHuman: And finally- any advice for other Playstation customers?
~Purest Blood: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Purest Blood taken from his Playstation customer service problem that occurred on November 13th, 2017.