Playstation: found out they sent a recertified unit, still b...

A Playstation customer review by GetHuman user GetHuman-385420 from November 7th, 2017

Background on GetHuman-385420's case

GetHuman: GetHuman-385420 - can you tell our other Playstation customers when your case took place?
GetHuman-385420: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman-385420: I used the 800-345-7669 number I found for on the GetHuman Playstation customer phone number page I was on: Playstation Customer Service Phone Number
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-385420 a list of common Playstation problems
GetHuman-385420: "Billing" was why I was trying to call.

GetHuman-385420's review of Playstation customer service

GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-385420: found out they sent a recertified unit, still broke for third time. Not sure what I will get this time.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
GetHuman-385420: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-385420: I'd give them a one out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
GetHuman-385420: For that I would say five out of five.
GetHuman: And finally- any advice for other Playstation customers?
GetHuman-385420: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-385420 taken from his Playstation customer service problem that occurred on November 6th, 2017.

Playstation

1.91 of 5 stars | 570 reviews
Playstation ReviewsPlaystation's Phone NumberAll Playstation contact infoGeneral Playstation customer service info
GetHuman-385420's Playstation Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars
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