Pogo - EA Games: On ********* I talked to Paco, he was very help...
A Pogo - EA Games customer review by GetHuman user ~drt57 from November 15th, 2017
Background on ~drt57's case
GetHuman: ~drt57 - can you tell our other Pogo - EA Games customers when your case took place?
~drt57: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Pogo - EA Games, and if so, how?
GetHuman: And which of these common Pogo - EA Games customer issues best describes the reason you wanted to talk to them?
(Shows ~drt57 a list of common Pogo - EA Games problems)
~drt57: "In Game Problem" was why I was trying to contact.
~drt57's review of Pogo - EA Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Pogo - EA Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~drt57: On ********* I talked to Paco, he was very helpful with my billing situation. I waited up to ** minutes which was very irritating, a paying customer should not have to wait that long. *The number I called was *-***-***-****, prompt for EA games, then press * for customer service, you will hear the elevator music at least you will talk with a customer rep. **I tried another number before calling the one listed above, what a jerk, he hung up on me because I asked who I was calling. I wanted to be sure I was calling Pogo and not some scam number. Don't call this number *-***-***-****.
GetHuman: Let's quantify your experience contacting Pogo - EA Games. On a scale of 1 to 5, how easy is it go get help on a Pogo - EA Games problem?
~drt57: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~drt57: I'd give them a four out of five on communication.
GetHuman: And what about Pogo - EA Games's ability to quickly and effectively address your problem?
~drt57: For that I would say three out of five.
GetHuman: And finally- any advice for other Pogo - EA Games customers?
~drt57: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pogo - EA Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~drt57 taken from his Pogo - EA Games customer service problem that occurred on November 12th, 2017.