Poland Spring: Water tasted like Plastic
A Poland Spring customer review by GetHuman user GetHuman-ppress3 from November 29th, 2017
Background on GetHuman-ppress3's case
GetHuman: GetHuman-ppress3 - can you tell our other Poland Spring customers when your case took place?
GetHuman-ppress3: Yup. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Poland Spring, and if so, how?
GetHuman: And which of these common Poland Spring customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ppress3 a list of common Poland Spring problems)
GetHuman-ppress3: "Safety concern" was why I was trying to call.
GetHuman-ppress3's review of Poland Spring customer service
GetHuman: So how would you sum up your experience for GetHuman's Poland Spring customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ppress3: Water tasted like Plastic
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-ppress3: I have been drinking Poland Spring water for many years but today I bought a bottle and the water tasted like PLASTIC. Ugh.*I returned it to the store.
GetHuman: Let's quantify your experience contacting Poland Spring. On a scale of 1 to 5, how easy is it go get help on a Poland Spring problem?
GetHuman-ppress3: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ppress3: I'd give them a four out of five on communication.
GetHuman: And what about Poland Spring's ability to quickly and effectively address your problem?
GetHuman-ppress3: For that I would say three out of five.
GetHuman: And finally- any advice for other Poland Spring customers?
GetHuman-ppress3: Call them early in the day or late. Don't forget any personal or account information you might need for Poland Spring to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ppress3 taken from his Poland Spring customer service problem that occurred on November 27th, 2017.