Pottery Barn: Transferred to delivery number and no one answe...
A Pottery Barn customer review by GetHuman user ~tucker wall unit from November 24th, 2017
Background on ~tucker wall unit's case
GetHuman: ~tucker wall unit - can you tell our other Pottery Barn customers when your case took place?
~tucker wall unit: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Pottery Barn, and if so, how?
GetHuman: And which of these common Pottery Barn customer issues best describes the reason you wanted to talk to them?
(Shows ~tucker wall unit a list of common Pottery Barn problems)
~tucker wall unit: "Warranty" was why I was trying to call.
~tucker wall unit's review of Pottery Barn customer service
GetHuman: So how would you sum up your experience for GetHuman's Pottery Barn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tucker wall unit: Transferred to delivery number and no one answers. No wait time, return call setup, called on the hour for four hours waiting half hour. Furniture at warehouse without delivery date call. Card charged before delivery.
GetHuman: Let's quantify your experience contacting Pottery Barn. On a scale of 1 to 5, how easy is it go get help on a Pottery Barn problem?
~tucker wall unit: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tucker wall unit: I'd give them a one out of five on communication.
GetHuman: And what about Pottery Barn's ability to quickly and effectively address your problem?
~tucker wall unit: For that I would say four out of five.
GetHuman: And finally- any advice for other Pottery Barn customers?
~tucker wall unit: Call them early in the day or late. Don't forget any personal or account information you might need for Pottery Barn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tucker wall unit taken from his Pottery Barn customer service problem that occurred on November 15th, 2017.