Pottery Barn: wrong color beds sent. waited *months for deliv...

A Pottery Barn customer review by GetHuman user ~jan scahill from November 25th, 2017

Background on ~jan scahill's case

GetHuman: ~jan scahill - can you tell our other Pottery Barn customers when your case took place?
~jan scahill: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Pottery Barn, and if so, how?
~jan scahill: I used the 888-779-5176 number I found for on the GetHuman Pottery Barn customer phone number page I was on: Pottery Barn Customer Service Phone Number
GetHuman: And which of these common Pottery Barn customer issues best describes the reason you wanted to talk to them?
(Shows ~jan scahill a list of common Pottery Barn problems)
~jan scahill: "Return" was why I was trying to call.

~jan scahill's review of Pottery Barn customer service

GetHuman: So how would you sum up your experience for GetHuman's Pottery Barn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jan scahill: wrong color beds sent. waited *months for delivery. there very sorry. your next delivery will be after feb. **,****
GetHuman: Let's quantify your experience contacting Pottery Barn. On a scale of 1 to 5, how easy is it go get help on a Pottery Barn problem?
~jan scahill: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jan scahill: I'd give them a four out of five on communication.
GetHuman: And what about Pottery Barn's ability to quickly and effectively address your problem?
~jan scahill: For that I would say three out of five.
GetHuman: And finally- any advice for other Pottery Barn customers?
~jan scahill: Call them early in the day or late. Don't forget any personal or account information you might need for Pottery Barn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jan scahill taken from his Pottery Barn customer service problem that occurred on November 16th, 2017.

Pottery Barn

1.00 of 5 stars | 27 reviews

~jan scahill's Pottery Barn Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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