Pottery Barn: I was told that the bathroom light I wanted was...

A Pottery Barn customer review by GetHuman user ~Madmama from November 27th, 2017

Background on ~Madmama's case

GetHuman: ~Madmama - can you tell our other Pottery Barn customers when your case took place?
~Madmama: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Pottery Barn, and if so, how?
~Madmama: I used the 888-779-5176 number I found for on the GetHuman Pottery Barn customer phone number page I was on: Pottery Barn Customer Service Phone Number
GetHuman: And which of these common Pottery Barn customer issues best describes the reason you wanted to talk to them?
(Shows ~Madmama a list of common Pottery Barn problems)
~Madmama: "Returns" was why I was trying to call.

~Madmama's review of Pottery Barn customer service

GetHuman: So how would you sum up your experience for GetHuman's Pottery Barn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Madmama: I was told that the bathroom light I wanted was going to be on sale for the next * weeks by a customer service rep. so I waited to order to see if I would get a free shipping coupon because the shipping was $**. Five days later the price jumped $**. I called to ask if they would honor the pervious price because I was told false information. The rep told me no and that there is no way they can make any adjustments.. This is very disappointing, I was lied to. now I will not be able buy to this light because the price is rediculous. *What happened to good old Pottery Barn? The costumer service is going down the tube. You would think for as much money as they charge for there products they could afford to work with people.
GetHuman: Let's quantify your experience contacting Pottery Barn. On a scale of 1 to 5, how easy is it go get help on a Pottery Barn problem?
~Madmama: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Madmama: I'd give them a four out of five on communication.
GetHuman: And what about Pottery Barn's ability to quickly and effectively address your problem?
~Madmama: For that I would say one out of five.
GetHuman: And finally- any advice for other Pottery Barn customers?
~Madmama: Call them early in the day or late. Don't forget any personal or account information you might need for Pottery Barn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Madmama taken from his Pottery Barn customer service problem that occurred on November 21st, 2017.

Pottery Barn

1.00 of 5 stars | 27 reviews

~Madmama's Pottery Barn Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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