Issue with Pottery Barn

A Pottery Barn customer review by GetHuman user GetHuman43080 from December 7th, 2017

Background on GetHuman43080's case

GetHuman: GetHuman43080 - can you tell our other Pottery Barn customers when your case took place?
GetHuman43080: Sure. It was middle of the night, on December 1st.
GetHuman: Did you reach out to Pottery Barn, and if so, how?
GetHuman43080: I used the 888-779-5176 number I found for on the GetHuman Pottery Barn customer phone number page I was on: Pottery Barn Customer Service Phone Number
GetHuman: And which of these common Pottery Barn customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman43080 a list of common Pottery Barn problems)
GetHuman43080: "Warranty claim" was why I was trying to call.

GetHuman43080's review of Pottery Barn customer service

GetHuman: So how would you sum up your experience for GetHuman's Pottery Barn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman43080: Issue with Pottery Barn
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman43080: I walked in the pottery barn store in Huntington last Sunday. First and foremost, there wasn't anyone to even say welcome to pottery barn and greet us. Our experience grew even worse when I kindly asked the store manager Christine if she or someone else would be able to help me. She rudely kept on ignoring me and kept on walking and I said excuse me three times then she finally turned around with an attitude said I am with a customer. Instead of being polite, she was disgraceful to pottery barn as a manager with nasty people skills. We have ordered online before and this was our first trip to the store. I am so disgusted at my experience at this store that I will not be purchasing anything from this company. I was horrified to learn that she was the manager when I wanted to complain to the manager about that employee. We still purchase our anywhere chair because it was for my grandson. If it wasn't for him I would have just walked out. How can we resolve this matter?
GetHuman: Let's quantify your experience contacting Pottery Barn. On a scale of 1 to 5, how easy is it go get help on a Pottery Barn problem?
GetHuman43080: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman43080: I'd give them a two out of five on communication.
GetHuman: And what about Pottery Barn's ability to quickly and effectively address your problem?
GetHuman43080: For that I would say one out of five.
GetHuman: And finally- any advice for other Pottery Barn customers?
GetHuman43080: Call them early in the day or late. Don't forget any personal or account information you might need for Pottery Barn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman43080 taken from his Pottery Barn customer service problem that occurred on December 1st, 2017.

Pottery Barn

1.00 of 5 stars | 27 reviews

GetHuman43080's Pottery Barn Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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