Pottery Barn: Over the phone I ordered six white towels to be...

A Pottery Barn customer review by GetHuman user ~barb from November 28th, 2017

Background on ~barb's case

GetHuman: ~barb - can you tell our other Pottery Barn customers when your case took place?
~barb: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Pottery Barn, and if so, how?
~barb: I used the 888-779-5176 number I found for on the GetHuman Pottery Barn customer phone number page I was on: Pottery Barn Customer Service Phone Number
GetHuman: And which of these common Pottery Barn customer issues best describes the reason you wanted to talk to them?
(Shows ~barb a list of common Pottery Barn problems)
~barb: "Track order" was why I was trying to call.

~barb's review of Pottery Barn customer service

GetHuman: So how would you sum up your experience for GetHuman's Pottery Barn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~barb: Over the phone I ordered six white towels to be gift wrapped in one box to one address. Easy enough, right? They sent five towels, wrong color and wrote on the card, "congradulashions on your knew house". Lovely, my six year-old could have done a better job. I've never ordered from this store before and will never again. Customer service just kept saying, "I'm sorry for your inconvenience" but nothing got fixed.
GetHuman: Let's quantify your experience contacting Pottery Barn. On a scale of 1 to 5, how easy is it go get help on a Pottery Barn problem?
~barb: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~barb: I'd give them a one out of five on communication.
GetHuman: And what about Pottery Barn's ability to quickly and effectively address your problem?
~barb: For that I would say two out of five.
GetHuman: And finally- any advice for other Pottery Barn customers?
~barb: Call them early in the day or late. Don't forget any personal or account information you might need for Pottery Barn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~barb taken from his Pottery Barn customer service problem that occurred on November 22nd, 2017.

Pottery Barn

1.00 of 5 stars | 27 reviews

~barb's Pottery Barn Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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