Premera Blue Cross: No email address, forgot password*ID does NOT w...
A Premera Blue Cross customer review by GetHuman user ~KarenH from November 19th, 2017
Background on ~KarenH's case
GetHuman: ~KarenH - can you tell our other Premera Blue Cross customers when your case took place?
~KarenH: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to Premera Blue Cross, and if so, how?
GetHuman: And which of these common Premera Blue Cross customer issues best describes the reason you wanted to talk to them?
(Shows ~KarenH a list of common Premera Blue Cross problems)
~KarenH: "Make/Chase a claim" was why I was trying to call.
~KarenH's review of Premera Blue Cross customer service
GetHuman: So how would you sum up your experience for GetHuman's Premera Blue Cross customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KarenH: No email address, forgot password*ID does NOT work, response time is horrible, typical of insurance companies
GetHuman: Let's quantify your experience contacting Premera Blue Cross. On a scale of 1 to 5, how easy is it go get help on a Premera Blue Cross problem?
~KarenH: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KarenH: I'd give them a one out of five on communication.
GetHuman: And what about Premera Blue Cross's ability to quickly and effectively address your problem?
~KarenH: For that I would say one out of five.
GetHuman: And finally- any advice for other Premera Blue Cross customers?
~KarenH: Call them early in the day or late. Don't forget any personal or account information you might need for Premera Blue Cross to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KarenH taken from his Premera Blue Cross customer service problem that occurred on November 12th, 2017.