Do not fall for it. Priceline is not what it us...
A Priceline customer review by GetHuman user ~mary towers from November 11th, 2017
Background on ~mary towers's case
GetHuman: ~mary towers - can you tell our other Priceline customers when your case took place?
~mary towers: Yes. It was afternoon, on November 4th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~mary towers a list of common Priceline problems)
~mary towers: "Cancel or Change Booking" was why I was trying to call.
~mary towers's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mary towers: Do not fall for it. Priceline is not what it used to be a few years ago. Don't believe what you see on TV. The "name your own price" big deals are not even good deals. You may save **% but then have to deal with all the headaches if thongs do not work out. You may as well book directly with a hotel website using a AAA discount. At least you know what you are getting. I used to be a REGULAR customer (* or * deals a year) but my last * dealings with priceline have been bad and I now use Orbitz or Google or other services to find a hotel. The customer service is terrible. They are inflexible even when the problem is serious. In my latest dealing I booked a hotel for two people in NYC but when I checked with the hotel the (extremely rude) person at the front desk told me that the hotel had only rooms with one bed. Since my travel partner and I did not want to share a bed I tried to rebook another hotel with priceline. I told the customer service that I was ready to rebook with priceli
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~mary towers: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mary towers: I'd give them a two out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~mary towers: For that I would say one out of five.
GetHuman: And finally- any advice for other Priceline customers?
~mary towers: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mary towers taken from his Priceline customer service problem that occurred on November 4th, 2017.