Priceline: I've tried every number possible just to speak...
A Priceline customer review by GetHuman user ~dbg from November 23rd, 2017
Background on ~dbg's case
GetHuman: ~dbg - can you tell our other Priceline customers when your case took place?
~dbg: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~dbg a list of common Priceline problems)
~dbg: "Problem With a Reservation" was why I was trying to call.
~dbg's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dbg: I've tried every number possible just to speak to a real human being about renting a car for my military son who's spent over $*,*** for his family to just come home! All I want to do is save him the expense of another charge to get him from the airport *** miles away to our home! Is this such a a request that we can't receive service for? I didn't buy the ticket! They didn't order their tickets on line. They went to the Base travel service to buy them! We want to see them!
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~dbg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dbg: I'd give them a five out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~dbg: For that I would say four out of five.
GetHuman: And finally- any advice for other Priceline customers?
~dbg: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dbg taken from his Priceline customer service problem that occurred on November 13th, 2017.