Priceline: I contacted price line by phone. Poor costumer...

A Priceline customer review by GetHuman user GetHuman-220672 from November 20th, 2017

Background on GetHuman-220672's case

GetHuman: GetHuman-220672 - can you tell our other Priceline customers when your case took place?
GetHuman-220672: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman-220672: I used the 877-477-5807 number I found for on the GetHuman Priceline customer phone number page I was on: Priceline Customer Service Phone Number
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-220672 a list of common Priceline problems
GetHuman-220672: "Cancel booking" was why I was trying to call.

GetHuman-220672's review of Priceline customer service

GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-220672: I contacted price line by phone. Poor costumer service. Rude agent & didn't try to resolve problem. He seemed to have a set of answers for certain situations. After I was put on hold for ** minutes, I called airline directly. Do not waste time calling price line. I will not use them again.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
GetHuman-220672: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-220672: I'd give them a two out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
GetHuman-220672: For that I would say one out of five.
GetHuman: And finally- any advice for other Priceline customers?
GetHuman-220672: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-220672 taken from his Priceline customer service problem that occurred on November 12th, 2017.

Priceline

2.19 of 5 stars | 382 reviews
Priceline ReviewsPriceline's Phone NumberAll Priceline contact infoGeneral Priceline customer service info
GetHuman-220672's Priceline Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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