Priceline: You have to call them and give your itinerary n...
A Priceline customer review by GetHuman user ~random from November 18th, 2017
Background on ~random's case
GetHuman: ~random - can you tell our other Priceline customers when your case took place?
~random: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~random a list of common Priceline problems)
~random: "Overcharge/Strange charge" was why I was trying to call.
~random's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~random: You have to call them and give your itinerary number. They will tell you a whole bunch of stuff about it's status and if you wait long enough another menu will come up. Press * for other requests and BAM! Some guy with a thick accent will attempt to help you, however he is bound by priceline's crazy laws too. Good luck. They fixed mine, but I got mean.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~random: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~random: I'd give them a three out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~random: For that I would say four out of five.
GetHuman: And finally- any advice for other Priceline customers?
~random: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~random taken from his Priceline customer service problem that occurred on November 13th, 2017.