I have been using Priceline for over ** years a...

A Priceline customer review by GetHuman user ~Aficionado from November 27th, 2017

Background on ~Aficionado's case

GetHuman: ~Aficionado - can you tell our other Priceline customers when your case took place?
~Aficionado: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Priceline, and if so, how?
~Aficionado: I used the 877-477-5807 number I found for on the GetHuman Priceline customer phone number page I was on: Priceline Customer Service Phone Number
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~Aficionado a list of common Priceline problems)
~Aficionado: "Loyalty program" was why I was trying to call.

~Aficionado's review of Priceline customer service

GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aficionado: I have been using Priceline for over ** years and am beginning to HATE this company!!! They have the worst Customer Service since they outsourced to the Philippines and the customer service individuals have on empathy or concern about customer concerns. On top of that, Price has declined in their star ratings for hotels over the years. A * Star hotel is really a * Star hotel nowadays. Do yourself, use other websites that are more reputable like TripAdvisor, Trivago, etc., and then pay full price. It is worth it. Priceline is not who they used to be.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~Aficionado: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aficionado: I'd give them a one out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~Aficionado: For that I would say five out of five.
GetHuman: And finally- any advice for other Priceline customers?
~Aficionado: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aficionado taken from his Priceline customer service problem that occurred on November 19th, 2017.


2.19 of 5 stars | 382 reviews

~Aficionado's Priceline Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Priceline, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Priceline in any way.

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