Priceline: I initially called the the *** numbers and even...

A Priceline customer review by GetHuman user ~erikascott1979 from November 14th, 2017

Background on ~erikascott1979's case

GetHuman: ~erikascott1979 - can you tell our other Priceline customers when your case took place?
~erikascott1979: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to Priceline, and if so, how?
~erikascott1979: I used the 877-477-5807 number I found for on the GetHuman Priceline customer phone number page I was on: Priceline Customer Service Phone Number
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~erikascott1979 a list of common Priceline problems)
~erikascott1979: "Update Booking" was why I was trying to call.

~erikascott1979's review of Priceline customer service

GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~erikascott1979: I initially called the the *** numbers and even tried to email the customer service. Then I came to this website and got the number to call. When I called the ***-***-**** and I didn't hit any of the number options I just held and after several minutes of holding an operator answered the phone and offered to transfer to someone she asked me if I booked a hotel, package, rental car, etc. and then transferred me to the appropriate person. When the customer service rep answered the phone he assisted me with trying to locate my reservation, and when we realized that it didn't process he assured me that if I chose to go back online and bid on PRICELINE again that I would not be double charged. Pretty good service after some lengthy investigating.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~erikascott1979: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~erikascott1979: I'd give them a three out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~erikascott1979: For that I would say two out of five.
GetHuman: And finally- any advice for other Priceline customers?
~erikascott1979: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~erikascott1979 taken from his Priceline customer service problem that occurred on November 5th, 2017.


2.19 of 5 stars | 382 reviews

~erikascott1979's Priceline Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Priceline, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Priceline in any way.

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