Priceline: I scheduled trip to Hayden CO with condo Pricel...
A Priceline customer review by GetHuman user ~Chris B from November 23rd, 2017
Background on ~Chris B's case
GetHuman: ~Chris B - can you tell our other Priceline customers when your case took place?
~Chris B: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris B a list of common Priceline problems)
~Chris B: "Update Booking" was why I was trying to call.
~Chris B's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris B: I scheduled trip to Hayden CO with condo Priceline did the bait and switch and sent me to Denver CO. My trip was scheduled for **minutes and realized what Pricline had done. Called to cancel my reservation, to reschedule my trip right. I was informed I would be charged $***.** cancelation fee for condo and rental car. Priceline customer relation (cynthia) was rude and care less Priceline computer bait and switched me on the flight.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~Chris B: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris B: I'd give them a three out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~Chris B: For that I would say four out of five.
GetHuman: And finally- any advice for other Priceline customers?
~Chris B: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris B taken from his Priceline customer service problem that occurred on November 15th, 2017.