Priceline: Yes, I did speak with a Live customer service r...
A Priceline customer review by GetHuman user ~doowopkid from November 5th, 2017
Background on ~doowopkid's case
GetHuman: ~doowopkid - can you tell our other Priceline customers when your case took place?
~doowopkid: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~doowopkid a list of common Priceline problems)
~doowopkid: "Change booking" was why I was trying to call.
~doowopkid's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~doowopkid: Yes, I did speak with a Live customer service rep. He was very pleasant too. I wanted to find out about payment on a rent a car. However, the rep just had No Clue. All he kept repeating was "Sorry sir, I don't have that information ... Sorry sir, I don't have that information" It was a disappointment and a big waste of time.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~doowopkid: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~doowopkid: I'd give them a three out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~doowopkid: For that I would say four out of five.
GetHuman: And finally- any advice for other Priceline customers?
~doowopkid: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~doowopkid taken from his Priceline customer service problem that occurred on October 29th, 2017.