Primus (New Call Telecom Ltd): Had to wait what seemed like ages to get an ans...
A Primus (New Call Telecom Ltd) customer review by GetHuman user ~Funky Dee from November 21st, 2017
Background on ~Funky Dee's case
GetHuman: ~Funky Dee - can you tell our other Primus (New Call Telecom Ltd) customers when your case took place?
~Funky Dee: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Primus (New Call Telecom Ltd), and if so, how?
GetHuman: And which of these common Primus (New Call Telecom Ltd) customer issues best describes the reason you wanted to talk to them?
(Shows ~Funky Dee a list of common Primus (New Call Telecom Ltd) problems)
~Funky Dee: "Update account information" was why I was trying to call.
~Funky Dee's review of Primus (New Call Telecom Ltd) customer service
GetHuman: So how would you sum up your experience for GetHuman's Primus (New Call Telecom Ltd) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Funky Dee: Had to wait what seemed like ages to get an answer but the man who eventually answered appreciated the fact that I was ringing up on behalf of very elderly relatives and was helpful and courteous enough. Checked the line, confirmed there was a fault and sent it on to engineers etc.
GetHuman: Let's quantify your experience contacting Primus (New Call Telecom Ltd). On a scale of 1 to 5, how easy is it go get help on a Primus (New Call Telecom Ltd) problem?
~Funky Dee: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Funky Dee: I'd give them a four out of five on communication.
GetHuman: And what about Primus (New Call Telecom Ltd)'s ability to quickly and effectively address your problem?
~Funky Dee: For that I would say one out of five.
GetHuman: And finally- any advice for other Primus (New Call Telecom Ltd) customers?
~Funky Dee: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Primus (New Call Telecom Ltd) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Funky Dee taken from his Primus (New Call Telecom Ltd) customer service problem that occurred on November 13th, 2017.