Pringles: Contact? What contact? Even their website's...
A Pringles customer review by GetHuman user ~munchmouth from November 15th, 2017
Background on ~munchmouth's case
GetHuman: ~munchmouth - can you tell our other Pringles customers when your case took place?
~munchmouth: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Pringles, and if so, how?
GetHuman: And which of these common Pringles customer issues best describes the reason you wanted to talk to them?
(Shows ~munchmouth a list of common Pringles problems)
~munchmouth: "Complaint" was why I was trying to call.
~munchmouth's review of Pringles customer service
GetHuman: So how would you sum up your experience for GetHuman's Pringles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~munchmouth: Contact? What contact? Even their website's "Ask Us" doesn't work. Worst example of corporate customer service I've ever encountered. Maybe they really don't care how customers feel. So here is the message I was trying to send them:************************I see a lot of clutter on your website, but nothing similar to "tell us what you think." This "Ask Us" seems to be the route of sending comments. This is regarding the Pringles Light that we tried today for the first time. We're avid devotees of Pringles Lightly Salted and rave about them to everyone we know. They actually taste like potatoes and have much less sodium - what a great idea. But the Pringles Light... some of the nastiest tasting stuff we've tried. Had a coupon so we thought let's see. Unfortunately it was one of those "buy two" coupons. After eating a few and spitting most of it out, we threw the rest away, and the other can too. We couldn't detect any potato taste and they were mostly too salty - awful tas
GetHuman: Let's quantify your experience contacting Pringles. On a scale of 1 to 5, how easy is it go get help on a Pringles problem?
~munchmouth: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~munchmouth: I'd give them a one out of five on communication.
GetHuman: And what about Pringles's ability to quickly and effectively address your problem?
~munchmouth: For that I would say one out of five.
GetHuman: And finally- any advice for other Pringles customers?
~munchmouth: Call them early in the day or late. Don't forget any personal or account information you might need for Pringles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~munchmouth taken from his Pringles customer service problem that occurred on November 7th, 2017.