ProFlowers: Talked to two agents about a gift I received, a...
A ProFlowers customer review by GetHuman user ~OakLift from November 2nd, 2017
Background on ~OakLift's case
GetHuman: ~OakLift - can you tell our other ProFlowers customers when your case took place?
~OakLift: Yes. It was morning, on October 30th.
GetHuman: Did you reach out to ProFlowers, and if so, how?
GetHuman: And which of these common ProFlowers customer issues best describes the reason you wanted to talk to them?
(Shows ~OakLift a list of common ProFlowers problems)
~OakLift: "Track order" was why I was trying to call.
~OakLift's review of ProFlowers customer service
GetHuman: So how would you sum up your experience for GetHuman's ProFlowers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OakLift: Talked to two agents about a gift I received, a dish garden (plants) in a **x*" oblong container that is not designed to hold water (metal with seams, no plastic liner). If I water it, it will leak. They tried various evasive tactics ("intended to be used outdoors" yeah right, Detroit in December... plus the tag said for indoor use) (suggested I repot the items into another container...) and it was only after talking to two people and insisting, they said I could select another item.
GetHuman: Let's quantify your experience contacting ProFlowers. On a scale of 1 to 5, how easy is it go get help on a ProFlowers problem?
~OakLift: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OakLift: I'd give them a five out of five on communication.
GetHuman: And what about ProFlowers's ability to quickly and effectively address your problem?
~OakLift: For that I would say five out of five.
GetHuman: And finally- any advice for other ProFlowers customers?
~OakLift: Call them early in the day or late. Don't forget any personal or account information you might need for ProFlowers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OakLift taken from his ProFlowers customer service problem that occurred on October 30th, 2017.