Proactiv.com: this is not the number to talk to a human. How...
A Proactiv.com customer review by GetHuman user ~EvMamma from November 20th, 2017
Background on ~EvMamma's case
GetHuman: ~EvMamma - can you tell our other Proactiv.com customers when your case took place?
~EvMamma: Sure. It was morning, on November 10th.
GetHuman: Did you reach out to Proactiv.com, and if so, how?
GetHuman: And which of these common Proactiv.com customer issues best describes the reason you wanted to talk to them?
(Shows ~EvMamma a list of common Proactiv.com problems)
~EvMamma: "Overcharge/Strange charge" was why I was trying to call.
~EvMamma's review of Proactiv.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Proactiv.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EvMamma: this is not the number to talk to a human. However I was eventually able to talk to a human by pressing * about * times and not answering any of the voice prompts questions. Once I got to a human my question was answered to my satisfaction.
GetHuman: Let's quantify your experience contacting Proactiv.com. On a scale of 1 to 5, how easy is it go get help on a Proactiv.com problem?
~EvMamma: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EvMamma: I'd give them a three out of five on communication.
GetHuman: And what about Proactiv.com's ability to quickly and effectively address your problem?
~EvMamma: For that I would say two out of five.
GetHuman: And finally- any advice for other Proactiv.com customers?
~EvMamma: Call them early in the day or late. Don't forget any personal or account information you might need for Proactiv.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EvMamma taken from his Proactiv.com customer service problem that occurred on November 10th, 2017.