Prometric: After ** minutes on hold, the phone rang two do...

A Prometric customer review by GetHuman user ~The Worst from November 19th, 2017

Background on ~The Worst's case

GetHuman: ~The Worst - can you tell our other Prometric customers when your case took place?
~The Worst: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Prometric, and if so, how?
~The Worst: I used the 800-775-3926 number I found for on the GetHuman Prometric customer phone number page I was on: Prometric Customer Service Phone Number
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~The Worst a list of common Prometric problems)
~The Worst: "Get Test Results" was why I was trying to call.

~The Worst's review of Prometric customer service

GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Worst: After ** minutes on hold, the phone rang two dozen times. I spoke with someone briefly and am now back on hold. Simply stunning.
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~The Worst: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Worst: I'd give them a three out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~The Worst: For that I would say two out of five.
GetHuman: And finally- any advice for other Prometric customers?
~The Worst: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Worst taken from his Prometric customer service problem that occurred on November 15th, 2017.

Prometric

2.00 of 5 stars | 76 reviews

~The Worst's Prometric Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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