Prometric: I took on a test on ********** and was told tha...
A Prometric customer review by GetHuman user ~Lost test from November 25th, 2017
Background on ~Lost test's case
GetHuman: ~Lost test - can you tell our other Prometric customers when your case took place?
~Lost test: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~Lost test a list of common Prometric problems)
~Lost test: "Find Test Center" was why I was trying to call.
~Lost test's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lost test: I took on a test on ********** and was told that the printer was down and I could not get a confirmation that I completed the test.After waiting for ** minutes I was given a card with a ticket number and ask to call Prometric.After ** minutes I hung up Someone finally answered on day * of calling and I was told that they could not help me and they don't understand why I was given a ticket number, I need to contact the company that I took test for,Needless to say it is **** and I still have no answer I have been sent back and forth Sure hope score is not lost Would hate to have to retake the exam. Guess I will wait to see what happen Very frustrating!!!!
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~Lost test: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lost test: I'd give them a two out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~Lost test: For that I would say five out of five.
GetHuman: And finally- any advice for other Prometric customers?
~Lost test: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lost test taken from his Prometric customer service problem that occurred on November 16th, 2017.