In over a decade of testing with Prometric, the...
A Prometric customer review by GetHuman user ~OnHoldAgain from November 15th, 2017
Background on ~OnHoldAgain's case
GetHuman: ~OnHoldAgain - can you tell our other Prometric customers when your case took place?
~OnHoldAgain: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~OnHoldAgain a list of common Prometric problems)
~OnHoldAgain: "Reschedule Exam" was why I was trying to call.
~OnHoldAgain's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OnHoldAgain: In over a decade of testing with Prometric, they have never staffed their phone lines adequately. Hold times have always been terrible.
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~OnHoldAgain: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OnHoldAgain: I'd give them a five out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~OnHoldAgain: For that I would say one out of five.
GetHuman: And finally- any advice for other Prometric customers?
~OnHoldAgain: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OnHoldAgain taken from his Prometric customer service problem that occurred on November 14th, 2017.