Prometric: This is the second time I have had a problem wi...
A Prometric customer review by GetHuman user GetHuman-265484 from November 13th, 2017
Background on GetHuman-265484's case
GetHuman: GetHuman-265484 - can you tell our other Prometric customers when your case took place?
GetHuman-265484: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-265484 a list of common Prometric problems)
GetHuman-265484: "Reschedule Exam" was why I was trying to call.
GetHuman-265484's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-265484: This is the second time I have had a problem with prometric. The first time I showed up at *:**a for a *am appointment and did not get service until *:**a. The last I waited for * hours and the office never opened. Tried calling to get info and was told they could not do anything until the next day. Worst customer service I have ever experienced!!!!
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
GetHuman-265484: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-265484: I'd give them a one out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
GetHuman-265484: For that I would say three out of five.
GetHuman: And finally- any advice for other Prometric customers?
GetHuman-265484: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-265484 taken from his Prometric customer service problem that occurred on November 12th, 2017.