Public Storage: Customer service number does not route to a cal...
A Public Storage customer review by GetHuman user ~td65924 from November 23rd, 2017
Background on ~td65924's case
GetHuman: ~td65924 - can you tell our other Public Storage customers when your case took place?
~td65924: Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to Public Storage, and if so, how?
GetHuman: And which of these common Public Storage customer issues best describes the reason you wanted to talk to them?
(Shows ~td65924 a list of common Public Storage problems)
~td65924: "None of those really matches why I wanted to call Public Storage that day." was why I was trying to call.
~td65924's review of Public Storage customer service
GetHuman: So how would you sum up your experience for GetHuman's Public Storage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~td65924: Customer service number does not route to a call center, it sends you to the local unit which is not helpful if youre having a problem with the management at the local storage place.
GetHuman: Let's quantify your experience contacting Public Storage. On a scale of 1 to 5, how easy is it go get help on a Public Storage problem?
~td65924: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~td65924: I'd give them a one out of five on communication.
GetHuman: And what about Public Storage's ability to quickly and effectively address your problem?
~td65924: For that I would say two out of five.
GetHuman: And finally- any advice for other Public Storage customers?
~td65924: Call them early in the day or late. Don't forget any personal or account information you might need for Public Storage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~td65924 taken from his Public Storage customer service problem that occurred on November 14th, 2017.