Public Storage: Only redirects you to the local facility, which...
A Public Storage customer review by GetHuman user GetHuman-22569 from November 26th, 2017
Background on GetHuman-22569's case
GetHuman: GetHuman-22569 - can you tell our other Public Storage customers when your case took place?
GetHuman-22569: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Public Storage, and if so, how?
GetHuman: And which of these common Public Storage customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-22569 a list of common Public Storage problems)
GetHuman-22569: "None of those really matches why I wanted to call Public Storage that day." was why I was trying to call.
GetHuman-22569's review of Public Storage customer service
GetHuman: So how would you sum up your experience for GetHuman's Public Storage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-22569: Only redirects you to the local facility, which makes this anything but helpful. There is no way to talk to a human at a centralized location here.
GetHuman: Let's quantify your experience contacting Public Storage. On a scale of 1 to 5, how easy is it go get help on a Public Storage problem?
GetHuman-22569: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-22569: I'd give them a five out of five on communication.
GetHuman: And what about Public Storage's ability to quickly and effectively address your problem?
GetHuman-22569: For that I would say one out of five.
GetHuman: And finally- any advice for other Public Storage customers?
GetHuman-22569: Call them early in the day or late. Don't forget any personal or account information you might need for Public Storage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-22569 taken from his Public Storage customer service problem that occurred on November 21st, 2017.