Pulte Homes: Representative was not familiar with informatio...
A Pulte Homes customer review by GetHuman user ~Dawn from November 13th, 2017
Background on ~Dawn's case
GetHuman: ~Dawn - can you tell our other Pulte Homes customers when your case took place?
~Dawn: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Pulte Homes, and if so, how?
GetHuman: And which of these common Pulte Homes customer issues best describes the reason you wanted to talk to them?
(Shows ~Dawn a list of common Pulte Homes problems)
~Dawn: "Returns" was why I was trying to call.
~Dawn's review of Pulte Homes customer service
GetHuman: So how would you sum up your experience for GetHuman's Pulte Homes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dawn: Representative was not familiar with information I had. She recommended that I call a repair company on my own. When I asked for a supervisor she told me the supervisor would tell me the same thing--not covered. Was unfamiliar with the term " statute of repose".
GetHuman: Let's quantify your experience contacting Pulte Homes. On a scale of 1 to 5, how easy is it go get help on a Pulte Homes problem?
~Dawn: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dawn: I'd give them a three out of five on communication.
GetHuman: And what about Pulte Homes's ability to quickly and effectively address your problem?
~Dawn: For that I would say four out of five.
GetHuman: And finally- any advice for other Pulte Homes customers?
~Dawn: Call them early in the day or late. Don't forget any personal or account information you might need for Pulte Homes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dawn taken from his Pulte Homes customer service problem that occurred on November 11th, 2017.