Qantas Airlines: Connection quality was horrible (definitely on...

A Qantas Airlines customer review by GetHuman user ~Jen from November 27th, 2017

Background on ~Jen's case

GetHuman: ~Jen - can you tell our other Qantas Airlines customers when your case took place?
~Jen: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Qantas Airlines, and if so, how?
~Jen: I used the 800-227-4500 number I found for on the GetHuman Qantas Airlines customer phone number page I was on: Qantas Airlines Customer Service Phone Number
GetHuman: And which of these common Qantas Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Jen a list of common Qantas Airlines problems)
~Jen: "Make a booking" was why I was trying to call.

~Jen's review of Qantas Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Qantas Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jen: Connection quality was horrible (definitely on their end) and call dropped twice while I was talking. Customer service provided no information that I couldn't find on flight tracker. Very disappointed with Qantas.
GetHuman: Let's quantify your experience contacting Qantas Airlines. On a scale of 1 to 5, how easy is it go get help on a Qantas Airlines problem?
~Jen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jen: I'd give them a three out of five on communication.
GetHuman: And what about Qantas Airlines's ability to quickly and effectively address your problem?
~Jen: For that I would say one out of five.
GetHuman: And finally- any advice for other Qantas Airlines customers?
~Jen: Call them early in the day or late. Don't forget any personal or account information you might need for Qantas Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jen taken from his Qantas Airlines customer service problem that occurred on November 18th, 2017.

Qantas Airlines

1.86 of 5 stars | 39 reviews

~Jen's Qantas Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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