Qantas Airlines: Terrible online set-up. COuld not check-in on l...
A Qantas Airlines customer review by GetHuman user ~kswani from November 28th, 2017
Background on ~kswani's case
GetHuman: ~kswani - can you tell our other Qantas Airlines customers when your case took place?
~kswani: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Qantas Airlines, and if so, how?
GetHuman: And which of these common Qantas Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~kswani a list of common Qantas Airlines problems)
~kswani: "Cancel flight" was why I was trying to call.
~kswani's review of Qantas Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Qantas Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kswani: Terrible online set-up. COuld not check-in on line and calling this number the representative said nothing could be done. Just go to the airport. Youhave topay Minimum $** to save a seat, but ** hours before the flight you are suppose to be able to choose a seat. They block you and force you to pay more money***
GetHuman: Let's quantify your experience contacting Qantas Airlines. On a scale of 1 to 5, how easy is it go get help on a Qantas Airlines problem?
~kswani: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kswani: I'd give them a five out of five on communication.
GetHuman: And what about Qantas Airlines's ability to quickly and effectively address your problem?
~kswani: For that I would say two out of five.
GetHuman: And finally- any advice for other Qantas Airlines customers?
~kswani: Call them early in the day or late. Don't forget any personal or account information you might need for Qantas Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kswani taken from his Qantas Airlines customer service problem that occurred on November 23rd, 2017.