Qatar Airlines: The fact that this airline calls itself * stars...

A Qatar Airlines customer review by GetHuman user ~anneshaughn from November 21st, 2017

Background on ~anneshaughn's case

GetHuman: ~anneshaughn - can you tell our other Qatar Airlines customers when your case took place?
~anneshaughn: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Qatar Airlines, and if so, how?
~anneshaughn: I used the 877-777-2827 number I found for on the GetHuman Qatar Airlines customer phone number page I was on: Qatar Airlines Customer Service Phone Number
GetHuman: And which of these common Qatar Airlines customer issues best describes the reason you wanted to talk to them?
Shows ~anneshaughn a list of common Qatar Airlines problems
~anneshaughn: "Complaint" was why I was trying to call.

~anneshaughn's review of Qatar Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Qatar Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anneshaughn: The fact that this airline calls itself * stars is a complete joke. All three of my suitcases were lost on the way from Philly to Kigali, and supposedly Qatar would track them down in ** hours, but when I checked after ** hours, nothing whatsoever had been done to find them. An employee and I at the Rwanda airport used the computer to see what was happening with the luggage, and there was no information under the tracking number. When I called customer service, the representative was no help and became angry with me for giving the luggage information to the Rwandan airport employee, then I asked to talk to a manager, and that person said that she would e-mail the Rwandan airport, which of course would accomplish nothing because the airport had no information about my bags. I knew this because I was on my way home right then from the Rwandan airport. The manager eventually decided to hang up on me. When I called back, I got someone who said he could not help me and that I should j
GetHuman: Let's quantify your experience contacting Qatar Airlines. On a scale of 1 to 5, how easy is it go get help on a Qatar Airlines problem?
~anneshaughn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anneshaughn: I'd give them a one out of five on communication.
GetHuman: And what about Qatar Airlines's ability to quickly and effectively address your problem?
~anneshaughn: For that I would say five out of five.
GetHuman: And finally- any advice for other Qatar Airlines customers?
~anneshaughn: Call them early in the day or late. Don't forget any personal or account information you might need for Qatar Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anneshaughn taken from his Qatar Airlines customer service problem that occurred on November 17th, 2017.

Qatar Airlines

2.00 of 5 stars | 15 reviews
Qatar Airlines ReviewsQatar Airlines's Phone NumberAll Qatar Airlines contact infoGeneral Qatar Airlines customer service info
~anneshaughn's Qatar Airlines Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars
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