Qpay: customer service was not good at al,.they first...
A Qpay customer review by GetHuman user GetHuman-341387 from November 22nd, 2017
Background on GetHuman-341387's case
GetHuman: GetHuman-341387 - can you tell our other Qpay customers when your case took place?
GetHuman-341387: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Qpay, and if so, how?
GetHuman: And which of these common Qpay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341387 a list of common Qpay problems)
GetHuman-341387: "None of those really matches why I wanted to call Qpay that day." was why I was trying to call.
GetHuman-341387's review of Qpay customer service
GetHuman: So how would you sum up your experience for GetHuman's Qpay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341387: customer service was not good at al,.they first time I called I was on hold for one hour.til someone answered and customer was here and she even kept track of time.the first rep was cool but the *nd one was very unprofessional.
GetHuman: Let's quantify your experience contacting Qpay. On a scale of 1 to 5, how easy is it go get help on a Qpay problem?
GetHuman-341387: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341387: I'd give them a three out of five on communication.
GetHuman: And what about Qpay's ability to quickly and effectively address your problem?
GetHuman-341387: For that I would say four out of five.
GetHuman: And finally- any advice for other Qpay customers?
GetHuman-341387: Call them early in the day or late. Don't forget any personal or account information you might need for Qpay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341387 taken from his Qpay customer service problem that occurred on November 18th, 2017.
Qpay
2.33 of 5 stars | 19 reviews
GetHuman-341387's Qpay Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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