Qualcomm: They're not open weekends and only regular busi...

A Qualcomm customer review by GetHuman user ~andy from November 27th, 2017

Background on ~andy's case

GetHuman: ~andy - can you tell our other Qualcomm customers when your case took place?
~andy: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Qualcomm, and if so, how?
~andy: I used the 858-587-1121 number I found for on the GetHuman Qualcomm customer phone number page I was on: Qualcomm Customer Service Phone Number
GetHuman: And which of these common Qualcomm customer issues best describes the reason you wanted to talk to them?
(Shows ~andy a list of common Qualcomm problems)
~andy: "Returns" was why I was trying to call.

~andy's review of Qualcomm customer service

GetHuman: So how would you sum up your experience for GetHuman's Qualcomm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~andy: They're not open weekends and only regular business hours on weekdays. All I want is a new driver for my wireless NIC and I can't find one anywhere.
GetHuman: Let's quantify your experience contacting Qualcomm. On a scale of 1 to 5, how easy is it go get help on a Qualcomm problem?
~andy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~andy: I'd give them a four out of five on communication.
GetHuman: And what about Qualcomm's ability to quickly and effectively address your problem?
~andy: For that I would say three out of five.
GetHuman: And finally- any advice for other Qualcomm customers?
~andy: Call them early in the day or late. Don't forget any personal or account information you might need for Qualcomm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~andy taken from his Qualcomm customer service problem that occurred on November 20th, 2017.


1.00 of 5 stars | 9 reviews

~andy's Qualcomm Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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