Qualcomm: Was trying to calibrate touch screen now its no...

A Qualcomm customer review by GetHuman user GetHuman-goffsean from December 7th, 2017

Background on GetHuman-goffsean's case

GetHuman: GetHuman-goffsean - can you tell our other Qualcomm customers when your case took place?
GetHuman-goffsean: Sure. It was evening, on November 30th.
GetHuman: Did you reach out to Qualcomm, and if so, how?
GetHuman-goffsean: I used the 858-587-1121 number I found for on the GetHuman Qualcomm customer phone number page I was on: Qualcomm Customer Service Phone Number
GetHuman: And which of these common Qualcomm customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-goffsean a list of common Qualcomm problems)
GetHuman-goffsean: "Repairs" was why I was trying to call.

GetHuman-goffsean's review of Qualcomm customer service

GetHuman: So how would you sum up your experience for GetHuman's Qualcomm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-goffsean: Was trying to calibrate touch screen now its not reacting to touch at all !!!!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-goffsean: The touch screen is all screwy and the pointer is way off and I can't seem to calibrate it
GetHuman: Let's quantify your experience contacting Qualcomm. On a scale of 1 to 5, how easy is it go get help on a Qualcomm problem?
GetHuman-goffsean: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-goffsean: I'd give them a three out of five on communication.
GetHuman: And what about Qualcomm's ability to quickly and effectively address your problem?
GetHuman-goffsean: For that I would say two out of five.
GetHuman: And finally- any advice for other Qualcomm customers?
GetHuman-goffsean: Call them early in the day or late. Don't forget any personal or account information you might need for Qualcomm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-goffsean taken from his Qualcomm customer service problem that occurred on November 30th, 2017.


1.00 of 5 stars | 9 reviews

GetHuman-goffsean's Qualcomm Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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