Quicken: Automated message directed me to their website...
A Quicken customer review by GetHuman user ~Quicken Sucks! from November 24th, 2017
Background on ~Quicken Sucks!'s case
GetHuman: ~Quicken Sucks! - can you tell our other Quicken customers when your case took place?
~Quicken Sucks!: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Quicken, and if so, how?
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~Quicken Sucks! a list of common Quicken problems)
~Quicken Sucks!: "Overcharge/Strange charge" was why I was trying to call.
~Quicken Sucks!'s review of Quicken customer service
GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Quicken Sucks!: Automated message directed me to their website. No phone support at all. Unfortunately, they do not support my version of Quicken any longer so I'm out of luck. Is this any way to run a business?
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~Quicken Sucks!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Quicken Sucks!: I'd give them a one out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~Quicken Sucks!: For that I would say one out of five.
GetHuman: And finally- any advice for other Quicken customers?
~Quicken Sucks!: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Quicken Sucks! taken from his Quicken customer service problem that occurred on November 15th, 2017.