Qwest: A person with terrible English speaking skills...
A Qwest customer review by GetHuman user ~Tired of This Corporate Crap from November 18th, 2017
Background on ~Tired of This Corporate Crap's case
GetHuman: ~Tired of This Corporate Crap - can you tell our other Qwest customers when your case took place?
~Tired of This Corporate Crap: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Qwest, and if so, how?
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows ~Tired of This Corporate Crap a list of common Qwest problems)
~Tired of This Corporate Crap: "Complaint" was why I was trying to call.
~Tired of This Corporate Crap's review of Qwest customer service
GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tired of This Corporate Crap: A person with terrible English speaking skills, reading from a script someplace thousands of miles from my home, who functionally did not understand the nature of my problem, is not what I'd call customer service.
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
~Tired of This Corporate Crap: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tired of This Corporate Crap: I'd give them a three out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
~Tired of This Corporate Crap: For that I would say one out of five.
GetHuman: And finally- any advice for other Qwest customers?
~Tired of This Corporate Crap: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tired of This Corporate Crap taken from his Qwest customer service problem that occurred on November 12th, 2017.