Qwest: The person was courteous,but spoke with a stron...

A Qwest customer review by GetHuman user ~Century Link Customer for year from November 23rd, 2017

Background on ~Century Link Customer for year's case

GetHuman: ~Century Link Customer for year - can you tell our other Qwest customers when your case took place?
~Century Link Customer for year: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Qwest, and if so, how?
~Century Link Customer for year: I used the 866-642-0444 number I found for on the GetHuman Qwest customer phone number page I was on: Qwest Customer Service Phone Number
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows ~Century Link Customer for year a list of common Qwest problems)
~Century Link Customer for year: "Setup service" was why I was trying to call.

~Century Link Customer for year's review of Qwest customer service

GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Century Link Customer for year: The person was courteous,but spoke with a strong accent and MUCH too fast. I had to ask him to repeat himself straining to understand him.He was NOT able to help me with my service issue, and said someone would call me back in ** hours. I am unable to place my call now. This is very poor customer service.
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
~Century Link Customer for year: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Century Link Customer for year: I'd give them a four out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
~Century Link Customer for year: For that I would say five out of five.
GetHuman: And finally- any advice for other Qwest customers?
~Century Link Customer for year: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Century Link Customer for year taken from his Qwest customer service problem that occurred on November 17th, 2017.

Qwest

1.80 of 5 stars | 35 reviews

~Century Link Customer for year's Qwest Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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