Qwest: Online chat CSR told me I had to call in to res...

A Qwest customer review by GetHuman user ~Crystal from November 22nd, 2017

Background on ~Crystal's case

GetHuman: ~Crystal - can you tell our other Qwest customers when your case took place?
~Crystal: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Qwest, and if so, how?
~Crystal: I used the 866-642-0444 number I found for on the GetHuman Qwest customer phone number page I was on: Qwest Customer Service Phone Number
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows ~Crystal a list of common Qwest problems)
~Crystal: "Service problem" was why I was trying to call.

~Crystal's review of Qwest customer service

GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Crystal: Online chat CSR told me I had to call in to resolve a problem. What's the point of online chat if you can't fix a problem. Waited for over ** minutes. never got to talk to anyone. Qwest (now centurylink) always had crappy customer service. It's not any better now.
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
~Crystal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Crystal: I'd give them a three out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
~Crystal: For that I would say one out of five.
GetHuman: And finally- any advice for other Qwest customers?
~Crystal: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Crystal taken from his Qwest customer service problem that occurred on November 17th, 2017.

Qwest

1.80 of 5 stars | 35 reviews

~Crystal's Qwest Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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