Qwest: Reached a human fairly quickly but she then tra...

A Qwest customer review by GetHuman user ~Mary from November 11th, 2017

Background on ~Mary's case

GetHuman: ~Mary - can you tell our other Qwest customers when your case took place?
~Mary: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Qwest, and if so, how?
~Mary: I used the 866-642-0444 number I found for on the GetHuman Qwest customer phone number page I was on: Qwest Customer Service Phone Number
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common Qwest problems)
~Mary: "Overcharge/Strange charge" was why I was trying to call.

~Mary's review of Qwest customer service

GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary: Reached a human fairly quickly but she then transferred me to a wait queue and then finally the repair service, which is in India. Their grasp of English is poor and they can only work from a script. * day wait to get service tech to our house! Ridiculous.
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
~Mary: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary: I'd give them a three out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
~Mary: For that I would say four out of five.
GetHuman: And finally- any advice for other Qwest customers?
~Mary: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his Qwest customer service problem that occurred on November 6th, 2017.


1.80 of 5 stars | 35 reviews

~Mary's Qwest Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Qwest, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Qwest in any way.

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