Qwest: In * second, I reached a customer service rep n...
A Qwest customer review by GetHuman user ~Keep Jobs in the U.S. from November 12th, 2017
Background on ~Keep Jobs in the U.S.'s case
GetHuman: ~Keep Jobs in the U.S. - can you tell our other Qwest customers when your case took place?
~Keep Jobs in the U.S.: Yup. It was evening, on November 4th.
GetHuman: Did you reach out to Qwest, and if so, how?
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows ~Keep Jobs in the U.S. a list of common Qwest problems)
~Keep Jobs in the U.S.: "Overcharge/Strange charge" was why I was trying to call.
~Keep Jobs in the U.S.'s review of Qwest customer service
GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Keep Jobs in the U.S.: In * second, I reached a customer service rep named Kenneth who is in the U.S., spoke perfect English, understood my problem and immediately resolved it. I wish Qwest*CenturyLink would stop wasting money on outsourcing to people who can't understand English and can't help customers, and give that money to employees in the U.S. as a raise.
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
~Keep Jobs in the U.S.: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Keep Jobs in the U.S.: I'd give them a one out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
~Keep Jobs in the U.S.: For that I would say one out of five.
GetHuman: And finally- any advice for other Qwest customers?
~Keep Jobs in the U.S.: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Keep Jobs in the U.S. taken from his Qwest customer service problem that occurred on November 4th, 2017.