Qwest: In the past two months I have spent * hours on...
A Qwest customer review by GetHuman user GetHuman-47806 from November 18th, 2017
Background on GetHuman-47806's case
GetHuman: GetHuman-47806 - can you tell our other Qwest customers when your case took place?
GetHuman-47806: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Qwest, and if so, how?
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47806 a list of common Qwest problems)
GetHuman-47806: "Service problem" was why I was trying to call.
GetHuman-47806's review of Qwest customer service
GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47806: In the past two months I have spent * hours on the phone attempting to resolve an unauthorized charge on my bill. Actually the first person I spoke with solved the problem and sent me a printed confirmation. The people I have spoken with since have not believed this. Taking my money for what I don't owe is stealing. I will not spend time on the phone with CenturyLink again.
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
GetHuman-47806: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47806: I'd give them a four out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
GetHuman-47806: For that I would say three out of five.
GetHuman: And finally- any advice for other Qwest customers?
GetHuman-47806: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47806 taken from his Qwest customer service problem that occurred on November 14th, 2017.