Qwest: Customer service seems to have their hands tied...
A Qwest customer review by GetHuman user ~Chod from October 26th, 2017
Background on ~Chod's case
GetHuman: ~Chod - can you tell our other Qwest customers when your case took place?
~Chod: Yup. It was middle of the night, on October 19th.
GetHuman: Did you reach out to Qwest, and if so, how?
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows ~Chod a list of common Qwest problems)
~Chod: "Update account information" was why I was trying to call.
~Chod's review of Qwest customer service
GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chod: Customer service seems to have their hands tied to what they can do. Very frustrating that they refuse to escalate calls (unless you get a new person, that is).
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
~Chod: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chod: I'd give them a two out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
~Chod: For that I would say five out of five.
GetHuman: And finally- any advice for other Qwest customers?
~Chod: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chod taken from his Qwest customer service problem that occurred on October 19th, 2017.