Qwest: Oversea's call centers provide cheap labor but...
A Qwest customer review by GetHuman user GetHuman-330471 from October 28th, 2017
Background on GetHuman-330471's case
GetHuman: GetHuman-330471 - can you tell our other Qwest customers when your case took place?
GetHuman-330471: Sure. It was late at night, on October 26th.
GetHuman: Did you reach out to Qwest, and if so, how?
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-330471 a list of common Qwest problems)
GetHuman-330471: "Technical support" was why I was trying to call.
GetHuman-330471's review of Qwest customer service
GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-330471: Oversea's call centers provide cheap labor but very poor service. Hung up after an hour of frustration!*Do the right thing Qwest and bring the jobs back to the USA!
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
GetHuman-330471: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-330471: I'd give them a five out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
GetHuman-330471: For that I would say one out of five.
GetHuman: And finally- any advice for other Qwest customers?
GetHuman-330471: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-330471 taken from his Qwest customer service problem that occurred on October 26th, 2017.