Qwest: The *rd time I requested auto pay for my daught...

A Qwest customer review by GetHuman user ~dennis from November 3rd, 2017

Background on ~dennis's case

GetHuman: ~dennis - can you tell our other Qwest customers when your case took place?
~dennis: Sure. It was evening, on October 31st.
GetHuman: Did you reach out to Qwest, and if so, how?
~dennis: I used the 866-642-0444 number I found for on the GetHuman Qwest customer phone number page I was on: Qwest Customer Service Phone Number
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows ~dennis a list of common Qwest problems)
~dennis: "Service problem" was why I was trying to call.

~dennis's review of Qwest customer service

GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dennis: The *rd time I requested auto pay for my daughter's internet connection appears to finally be in the system correctly...two $** reconnection charges later...supervisor actually had the gall to indicate I should validate Qwest's auto pay system and invoicing quality by monitoring my credit card statement...unbelievable
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
~dennis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dennis: I'd give them a five out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
~dennis: For that I would say four out of five.
GetHuman: And finally- any advice for other Qwest customers?
~dennis: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dennis taken from his Qwest customer service problem that occurred on October 31st, 2017.

Qwest

1.80 of 5 stars | 35 reviews

~dennis's Qwest Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Qwest, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Qwest in any way.

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