Qwest: We just moved in from CA. My wife set up the ac...
A Qwest customer review by GetHuman user ~Ron from November 5th, 2017
Background on ~Ron's case
GetHuman: ~Ron - can you tell our other Qwest customers when your case took place?
~Ron: Yup. It was afternoon, on November 1st.
GetHuman: Did you reach out to Qwest, and if so, how?
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows ~Ron a list of common Qwest problems)
~Ron: "Overcharge/Strange charge" was why I was trying to call.
~Ron's review of Qwest customer service
GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ron: We just moved in from CA. My wife set up the account several days before the move* was told that the phone would be connected on the *th. The person she talked to told her that we needed to stay at the apartment between ****-**** because someone would have to sign or otherwise confirm the connection.*NO ONE showed up or called. We called again at **** and was told that someone would be here by ****.*NO ONE showed or called.*This morning, June **, I called at ****. The person verified that our line had been connected on the *th. I told her that we do not have a dial tone nor was the number displayed on the phone. She verified that there was a problem and that she would schedule a repair technician to be here between ****-****.*NO ONE showed or called. We called again and a tech was supposed to be here between ****-******NO ONE showed or called. Called again, now the new time for repair is ****....it is currently ****....we'll see if they show at this new time.
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
~Ron: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ron: I'd give them a four out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
~Ron: For that I would say one out of five.
GetHuman: And finally- any advice for other Qwest customers?
~Ron: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ron taken from his Qwest customer service problem that occurred on November 1st, 2017.