RCA / Thomson Electronics: Fast but very suspect. For one they do not have...
A RCA / Thomson Electronics customer review by GetHuman user ~anonymous from November 23rd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other RCA / Thomson Electronics customers when your case took place?
~anonymous: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to RCA / Thomson Electronics, and if so, how?
GetHuman: And which of these common RCA / Thomson Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common RCA / Thomson Electronics problems)
~anonymous: "Order a Part" was why I was trying to call.
~anonymous's review of RCA / Thomson Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's RCA / Thomson Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Fast but very suspect. For one they do not have an option if your RCA TV is not made by omcore. When where you do get hold os someone They gleefully take down your model number have you wait for about three minutes,then they give you a phone number is actually a survey that's deems you eligable for a *** dollar rebate for a dollar.They just want YOUR DEBIT OR CREDIT CARD **** NO!!! RCA! You need to check credentials of these third world sub-contractors answering your calls. They are going to get you in trouble.
GetHuman: Let's quantify your experience contacting RCA / Thomson Electronics. On a scale of 1 to 5, how easy is it go get help on a RCA / Thomson Electronics problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about RCA / Thomson Electronics's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other RCA / Thomson Electronics customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for RCA / Thomson Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his RCA / Thomson Electronics customer service problem that occurred on November 16th, 2017.